Do you support dropshipping? Is there a minimum order requirement? +
Support—get each item at the factory price, with no inventory pressure. We offer dropshipping, small-batch mixed wholesale, and large-scale full-container shipments; ideal for both new sellers testing products and established sellers stocking up for high demand.
Which customers and platforms are the products mainly targeted at? +
At the same time, we serve Amazon’s small and medium-sized sellers, independent-site DTC brands, TikTok Shop merchants, as well as sellers and buyers on platforms such as Pinduoduo, Douyin, and 1688. We can handle product testing, inventory preparation, and customization needs across all channels.
What products do you mainly produce? +
Mainly offers a full range of home storage products: trash cans, trash can racks, draining basket racks, cream-colored trolleys, multi-tiered shelves, handle-equipped shopping baskets, handle-equipped laundry baskets, multi-tiered bookshelves, foldable laundry baskets, storage stools, and more, covering all areas—kitchen, living room, and bedroom.
How strong is the factory? Can I watch a video tour of the factory or visit in person? +
Support. We have our own production line and 8 years of experience in manufacturing and quality control. We can arrange a video factory tour first, and long-term partner clients are also welcome to visit in person. The factory’s scale and production processes are all visible to the eye.
What kind of company is SHUNFEI? Is it a source factory or a trader? +
We are a factory-direct source manufacturer, deeply rooted in the home storage industry for 8 years, offering direct factory supply with no middlemen. Even small and medium-sized sellers receive products at factory price, ensuring stable supply and competitive pricing.
What is the minimum order quantity (MOQ)? +
Regular ready-to-ship items are available for a minimum order of one piece; custom-made items (with logo printing or packaging changes) generally require a minimum order of 500 pieces. Specific details will be confirmed through communication based on the style, and we will provide the most suitable MOQ recommendation.
How is product quality ensured? What materials are used? +
The entire series uses high-quality materials such as thickened PP, with batch-by-batch sampling inspections before shipment, supported by an 8-year factory quality control system. Material specifications and test reports can be provided upon request, ensuring traceable quality.
Could there be issues like color difference, frayed edges, or deformation? +
We produce in mass quantities using standard color charts and molds, with quality inspection before shipment. If non-human-induced quality issues arise, we offer replacements or reshipments in accordance with our after-sales policy, ensuring that sellers do not bear the losses alone.
Are heavy-duty, durable items like shelves and carts suitable for everyday use? +
All load-bearing models are designed and reinforced according to everyday high-frequency usage standards, making them suitable for long-term use in kitchens and bedrooms. Specific load-bearing parameters for each model can be obtained by requesting the specification sheet from our sales team.
What is the process for cooperating with you? +
Inquiry and product selection → Sample collection/confirmation of customization details → Place order and pay deposit → Factory production scheduling → Quality inspection and shipment → Logistics delivery or overseas warehouse allocation, with dedicated point-of-contact throughout the process and clear milestones.
How long will it take to ship after placing the order? What is the lead time? +
Regular in-stock items are shipped within 48 hours; custom or bulk orders typically take 7–15 days to ship (depending on quantity and style). The specific production schedule will be confirmed in writing at the time of order placement, with no verbal commitments allowed.
How is the payment settled? What payment methods are supported? +
We accept Alipay, WeChat Pay, bank transfers, and more. For large orders or long-term partnerships, we can discuss payment terms. New customers typically pay upfront before delivery, or pay a deposit followed by the balance; specifics will be determined through consultation with our sales team.
Why can your price be the factory price? Is there still room for negotiation? +
Because we manufacture and sell our products ourselves, with no middlemen to mark up the price, even a single item is at factory price, giving us an inherent pricing advantage. The larger the order quantity, the more flexible the pricing—welcome to inquire about bulk orders.
Can you ship overseas? Do you have a warehouse overseas? +
Sure, we have set up warehouses in multiple countries overseas, supporting inventory stocking at overseas warehouses and local delivery, with fast last-mile service and convenient returns and exchanges; domestically, we can also connect with express couriers, logistics providers, and freight forwarders.
How is international logistics freight calculated? Who bears it? +
Billing is calculated based on destination, weight, volume, and the selected shipping channel; we can arrange logistics on your behalf or let you designate your own freight forwarder. In-stock items stored in overseas warehouses can be shipped locally, allowing better control over delivery time and costs.
What should I do if the item is damaged or lost during shipping? +
For domestic express shipments with damage or loss, we assist in coordinating compensation; for overseas first-leg shipments, we recommend purchasing cargo insurance and provide reinforced packaging support to minimize transportation-related losses.
Can you provide the quality inspection reports, certifications, and other materials required for platform review? +
Sure. We can provide quality inspection reports, product test certificates, and export-related documents as needed, and we can assist with the document reviews required by platforms such as Amazon, eliminating your concerns about compliance.
Do products like draining baskets that come into contact with food meet food safety requirements? +
For food-contact products, use food-contact-grade materials and provide the corresponding test certificates; packaging complies with standard export environmental requirements—simply inform us of your specific certification needs for evaluation.
What is the after-sales policy? Who should I contact if there’s a problem? +
If you discover damage, incorrect shipment, or missing items within 48 hours of receiving the order, simply take photos and report it for a replacement or exchange (non-human-caused issues). A dedicated after-sales representative will handle your case and respond promptly.
Is it convenient to follow up on restocking and new products? +
Convenient. For our long-time customers, restocking is prioritized in production scheduling. We launch new products every month and provide updated product information and sample pricing, helping you continuously introduce new items and keep your store vibrant.
